Aguas Nuevas
This public sector water management company in Chile uses Infor EAM Enterprise Edition to enhance customer service, collect customer interaction data more effectively, and apply it uniformly across the enterprise.
City of Greensboro
Deploying Infor EAM Enterprise Edition in Greensboro has resulted in significant productivity gains and cost savings, elimination of most dispatch functions, increased productive crew time in the field, and minimum paper work. The application has also helped the city improve business processes, enhance reporting for management and state agencies, improve planning and forecasting of projects, and ensure maximum state reimbursements.
City of Miami Beach
The City of Miami Beach, Florida, uses Infor EAM Enterprise Management to improve efficiencies in processing the huge volume of work orders and work requests moving through the office daily. Since solution deployment, the city has won several awards including "Energy Project of the Year" from the Association of Energy Engineers.
City of San Jose
The City of San Jose, California, uses Infor EAM Enterprise Edition to standardize its maintenance process across all facilities, parks, and assets.
London Fire & Emergency Planning Authority
The world's third-largest firefighting organization implemented Infor FMS Masterpiece to automate its purchasing process, resulting in decreased commodities—6,000 to 5,000 items—and improvements in security, general ledger inquiries, and the way the organization authorizes requisitions.
Los Angeles County Metropolitan Transportation Authority
After implementing Infor PS Spear 4i, LA Metro was able to save over 10,000 labor hours a year because the software determines optimal inspection times for brakes on all busses in its fleet. With proper tracking of parts under warranty using Spear 4i, the agency is also able to maximize its warranty recovery dollars, increasing from $1.1 million to over $5 million annually.
Municipality of Anchorage
Using Infor10 Public Sector Enterprise (Hansen), the municipality in Alaska realized 100% ROI in about 12 months, saved 12.4% on project budget, and increased customer service delivery 62% with active case violations dropping from 1,146 to 270. From reduced inspection time, the municipality posts annual cost savings of $758,000.
New York City Department of Parks and Recreation
Soon after implementing Infor EAM Enterprise Edition in its first borough, the department that keeps the Big Apple’s backyard clean, safe, and inviting was able to streamline their business process with uniform inventory part numbers, obtain reliable data showing work with precise associated costs, and gain cost savings and productivity improvements.
Palmerston North City Council
By making a small investment in an upgrade to Infor Hansen Asset Management Palmerston North City Councili saw that it could reap the benefits of an advanced infrastructure asset management system. Hansen Asset Management can manage all asset classes without compromise, including water, parks and recreational, property and building, roads, fleet and IT assets.
Wodonga City Council
As part of its commitment to innovation, accessibility, and top-level service, the Wodonga city Council has leveraged Infor Pathway to introduce an online self-service system for requesting certificates. The system gives residents quick, easy access to council services and allows for a broader range of online services and information in the future.