Infor Public Sector Essentials

Improving citizen service and organizational efficiencies for public sector organizations.

In the public sector, the pressure to operate efficiently and transparently comes from all sides. Citizens expect both high-quality services and reasonable tax rates. Regulators require increasing levels of reporting and accountability. Given the diverse and aging assets of most public sector organizations, it's a tough challenge.

Infor™ Public Sector Essentials helps you meet the challenge with integrated, advanced solutions designed for the unique needs of state and local government agencies.

Our solutions provide an integrated, web-based approach to asset optimization and service delivery, helping you to:

• Reduce costs by using flexible technologies
• Integrate existing information
• Improve responses to intensifying regulatory and security requirements
• Improve citizen service

Infor Public Sector Essentials includes:

• Hansen Asset Management —asset registries, work orders, asset management, asset condition, material management, preventive maintenance, asset analysis
• Infor EAM (enterprise asset management) —asset performance, work order, material management, purchase order, preventive maintenance, asset/equipment management
• Hansen CDR —community development and regulation (CDR) permitting, planning, code enforcement, licensing
• Hansen CIS Billing —customer information system (CIS) government water, wastewater, storm and refuse customer care, billing workflow, rate management, delinquency and collections processing
• Hansen CSM —customer service management (CSM) citizens' call receipt, call tracking, problem resolution
• Pathway PPR —property administration, rates and billing, building and development applications, customer service, income receipting, licensing, customer self-service
• Transit and Rail Asset Management —transit and rail rolling stock equipment, fleet, infrastructure, facility maintenance
• Public Sector Professional Services Organization —domain experts and project managers, disciplined methodology, quicker time to value

Additional solutions:

• Infor PM (performance management) —alignment of objectives with operational budgets and activities
• Infor CRM (customer relationship management) —service to citizens and other key constituents
• Infor FMS (financial management system) —accounting and budgeting, asset management, costing, payroll
• Infor HCM (human capital management) —workforce management from recruitment to retirement
• Infor Open SOA (service-oriented architecture) —architecture, agility, efficiency

Public sector-specific business experience built in.
Government bodies worldwide face many challenges to improve efficiency in the wake of shrinking budgets and increasing taxpayer demands. Agencies need to optimize asset performance to preserve bond ratings, as well as avoid higher interest rates, loss of funding, and loss of confidence.
Infor has years of industry expertise acquired by partnering with major municipalities and other public entities. We understand the unique needs of state and local government. Our integrated solutions are designed specifically for the needs of the public sector. Public sector agencies no longer have to settle for expensive customization of software designed for private sector business.

Our solutions are targeted to help public sector organizations operate efficiently and transparently.

For more information about our products, visit us at www.hansen.com