Hansen CIS Billing

Adapts to how a public sector organization does business.

Municipalities have historically had to rely on multiple computer systems. These systems were not designed to work together or adapt to a rapidly changing environment. To adapt and remain flexible, you need to know more about your customers and their businesses. It's not enough just to have access to customers' meters, you should also know what services they need and how to deliver them. Change continues to demand new ways to support customers, and billing solutions must keep pace.

Infor™ Public Sector Essentials' Hansen CIS Billing empowers your staff to serve customers professionally and efficiently every day with valuable customer information system (CIS) tools. We designed this comprehensive suite of modules specifically for local and state agencies' water, wastewater, storm, and refuse customers.

Hansen CIS Billing helps organizations:

• Implement more efficient, effective, and consistent decision-making at the customer interaction level—"first call resolution."
• Personalize and configure screens, processes, and dashboards to meet your agency's needs without custom programming.
• Realize unrestricted flexibility to create bill types, rate codes, and bill formats.
• Experience a true enterprise solution—modular and scalable across all departments—allowing departmental independence along with inter-departmental communication.
• Provide employees with the tools to perform their daily tasks with the agency's knowledge base, one click away.
  

Hansen CIS Billing is capable of adapting to and enhancing how an agency performs its business, resulting in reduced training time, increased production, and a better way to manage accounts and services. Generate bills, receive and track payments, and maintain historical information regarding the services, accounts, and customer.

Integrated with other Hansen applications, CIS Billing leverages our public sector-specific functions to offer lower total cost of ownership. CIS Billing manages all agency service billing at key sites worldwide for utilities, planning, permits, licenses, or code enforcement.

No other solutions provider offers a more comprehensive line of government agency-specific software solutions than Infor Public Sector.

For more information about our products, visit us at www.hansen.com.